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Local business celebrates over a decade of customer service excellence

Local business celebrates over a decade  of customer service excellence

The Hearing Care Centre, which has 26 centres across Suffolk and Norfolk including one locally at Sudbury Community Health Centre, was named in the top 4 businesses for Customer Care at the Suffolk Business Awards, a ceremony held annually by the East Anglian Daily Times. This too marks the 11th consecutive year that The Hearing Care Centre has been selected as a finalist or winner of the prestigious award.
The Customer Care award celebrates companies that show how they go above and beyond customer expectations, ensuring everything that the company does has the customer at its core.

The judges commented: "The Hearing Care Centre delivers ethical, gold standard private, independent hearing care and rehabilitation at 26 centres across Suffolk and Norfolk - the largest provider of independent hearing care in East Anglia.

Through the Hearing Care Centre's statement of values it promises to put patients' needs first and to always try to exceed expectations. Understanding the needs of customers and the local communities served is key to its success, resulting in financial growth in a very challenging retail sector." 

Upon receiving the news, Managing Director Karen Finch expressed "I set my team the goal of achieving the very best customer satisfaction possible, which we achieve through our unique personal approach to our patients coupled with the very highest quality of hearing care service.

“It is no mean feat to have achieved customer service recognition eleven years in a row. It shows the level of consistency that my team offers our patients and that the customer is at the forefront of everything that we do. I am extremely proud of my team.”

The glitzy awards ceremony was held at Kesgrave Hall in Ipswich and hosted by comedian, writer and actor Tom Allen.

Article by The Hearing Care Centre Ltd

The Hearing Care Centre is East Anglia's multi-award winning, private and independent hearing care company. The company is managed by Karen Finch RHAD FSHAA FRSA who has been involved in the Hearing Care industry for many years.

Karen is a fully qualified hearing aid audiologist and is registered with the Health Professions Council. She is a past President of the British Society of Hearing Aid Audiologists (BSHAA) and currently serves as the Communications Committee chair. She has been working with the hard of hearing for over 18 years.

Karen and her staff receive constant updates and training in the latest digital technology and are committed to providing and maintaining the highest professional and ethical standards in hearing care.

Being independent enables the company to give totally unbiased advice leading to the prescription of the most appropriate type of hearing instrument to suit an individual's needs.

The Hearing Care Centre has access to the very latest in hearing aid technology. Indeed they are often asked to assess new instruments before they become generally available.

The company offers a wide range of hearing care services including:

- Latest digital hearing aid technology
- Outstanding aftercare programme
- Computerised hearing tests with no obligation
- TRIAL PERIOD to ensure complete satisfaction
- Employee hearing protection
- Health and saftey employee screening
- Hearing conservation programmes
- Deaf awareness employee training
- Lego-medico cases

As a Chamber of Commerce member the company has much success in the Chamber awards, winning the National Entrepreneur of the Year 05, National Skills and Workforce Development 07 and Regional Business of the Year 2005. The company has also won the Outstanding Customer Service award 2010 & 2011 and Small Business of the Year award '07 at the EADT Anglian Business Awards.

By helping you to hear, understand and communicate better, we strive to achieve an improved quality of life, both for you and your family.

The Hearing Care Centre cares for peoples hearing needs locally at locations across East Anglia including: Attleborough, Botesdale, Bury St Edmunds, Dereham, Eye, Felixstowe, Framlingham, Hadleigh, Halesworth, Harleston, Ipswich, Needham Market, Newmarket, Southwold, Stowmarket, Woodbridge and Wymondham.