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Choosing IT support in Suffolk

If you are a small to medium-sized business in Suffolk looking for IT support, what service essentials should you consider when selecting an IT Support company?

IT is now a core function for virtually every business and disruptions in its smooth running wastes time and money. But it's not just about keeping you going. A modern business needs to be kept informed of changes in the ever-evolving IT landscape to ensure they stay efficient, effective and maintain their competitive edge. So what are the key considerations when choosing an IT Support company to help drive your business forward?

Great customer service

Great service is the foundation of any support service and the key element on which trust is built. Our technical helpdesk team is supported by sophisticated task management software so that no call or help request is lost or forgotten, and any team member can quickly review your customer profile to see what equipment you have and what work has been done. Our friendly approach and attention to detail helped us score 98% in a customer satisfaction survey.

Local support for businesses in Suffolk and Essex

All our customers have specialist remote diagnostic software installed on their servers and key machines that allow us to solve many issues without having to visit their premises. Sometimes on-site IT support is essential and we can quickly reach our customer across Ipswich, Bury St Edmunds, Suffolk  and Essex from our base in Claydon. For example, if your server fails late in the day, we can often get to you in the same day! Our fleet of Minis ensures our engineers can be with you quickly.

Microsoft certified professionals trained to the highest standard

As Microsoft Gold Partners, we have trained our engineers to the highest levels and that knowledge has been independently tested by Microsoft. Our technical helpdesk is manned by Microsoft Certified Professionals with access to the latest diagnostic and remote management software. Not only are we well-positioned to support your current systems but we have the inside line on new and developing technologies and we work with you to develop a practical IT strategy.

Experience in moving to the cloud

As office servers become due for replacement, businesses have a wide variety of options for moving some or all of their data to the cloud. Cloud-based services, such as Office 365, offer mobility, flexibility and off-site  security for your data. But while many businesses like to move their email to the cloud, some prefer a hybrid approach mixing high-speed locally provisioned services with cloud-based ones. Having moved more than 1500 users to the cloud, Strident can advise on the pros and cons of each option and create a strategy that allows you to move at pace that suits your business.

We help your business grow

Ultimately, you want your business to grow and prosper and we realise that a well-supported IT system is a means to that end. Which is why we act a business partner rather than just an IT support company. We have many customers throughout Suffolk and Essex who rely on us to provide them with a strategic IT plan as well as day-to-day support services so that they can proactively grow their business and take advantage of new opportunities.

This is why many East Anglian businesses have chosen Strident as their IT support partner. If you have any questions please get in touch and we'll happily provide a full and free IT audit so you understand the options available to you.

Article by Strident Technology

Trusted IT support for businesses in Essex and Suffolk

With more than 20 years' experience, we are trusted by leading businesses across Essex and Suffolk to provide comprehensive IT systems support, managed services and hardware supply.

Our comprehensive Free IT audit for small businesses will help you to raise your business performance through information technology.