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Business Event to Focus on What Makes Excellent Customer Service

Business Event to Focus on What Makes Excellent Customer Service


With more than 25 years’ experience in the hospitality industry and a BA in Hotel Business Management, Daniel saw the potential in The Bell Hotel. Together, the couple have put their energy into employing and training local staff to ensure their clients receive excellent customer service.




MENTA’s business networking event, Coffee Means Business at Bury St Edmunds Cricket Club to be held on Thursday, 13th June will focus on what makes good customer service and Daniel will speak  on the subject of ‘Customer service, from good to great’.


MENTA host, Nick Pandolfi comments, “I look forward to welcoming business owners, freelancers and company staff to Coffee Means Business, Bury St Edmunds. I am interested to hear Daniel’s thoughts on how to ensure clients and customers receive excellent service – an imperative for independent businesses. I am sure it will be an interesting and thought-provoking morning.”


Coffee Means Business will take place from 9.30am until 11.30am on Thursday 13th June at Bury St Edmunds Cricket Club, Nowton Road (opposite South Lee School). There are no joining or membership fees, just £5pp payable on arrival. Booking isn’t essential. For further details visit and go to the ‘networking & events’ tab or call MENTA on 01284 760206.


MENTA Business Support
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Since 1984 MENTA has helped more than 35,000 entrepreneurs with their business.

Our mission is to support people grow their businesses, encourage expansion, growth and employment to ensure the continued thriving prosperity of the Eastern Region

How can MENTA support you?

One-to-one advice

Confidential business advice is available on a one to one basis and we also provide a mentoring service. This is an opportunity to help you establish the way forward and plan your next move.

Business skills masterclasses, bespoke training and start-up, Start Right workshops

Affordable, cost effective masterclasses to help you to focus on specific needs.  These will give you the tools to improve your performance and grow your business and include subjects such as Twitter, LinkedIn, Google My Business, Instagram, Presentation Skills, Smartphone Video for Business, Selling Skills and Understanding Accounts.

Bespoke,training sessions can be arranged, tailored for your business and staff requirements.

Free start-up, Start Right workshops for pre startups and businesses under 12 months old are available for enterprises based in Suffolk or Norfolk. Fully funded by the European Regional Development Fund (and unaffected by Brexit).

Networking opportunities...

Meet others - both through our networking events – Coffee Means Business – held in Woodbridge, Bury St Edmunds and Haverhill and via our conferences. We also hold the MENTA Business Show in October each year at The Apex Bury St Edmunds..