Member News

Are you looking for local care? Here’s how we can help

A survey of 1,000 people, carried out by the Care Quality Commission, asked people to rank their stress levels during key life events. Over two thirds of those who had been involved in choosing a care home or home care service said that it was the experience they found most stressful.

The findings are part of a move by the regulator to raise awareness of how its inspection reports can help support people in making important decisions about care.

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At the moment only around half of people looking at providers of care are using CQC’s reports when assessing their options, yet three quarters of those who do said it had helped them gain a better understanding of the quality of care provided.

Did you know that we can help?

A recent review of advice requests received by Healthwatch in England showed that social care is one of the most common issues people come to us about. These enquires often come from relatives or friends asking on another person’s behalf, especially for older people (65-85 year olds) with Alzheimer’s or Dementia.

We provide an Information and Signposting service that can put you in touch with sources of helpful information and support related to health, care and your wellbeing. If you are making decisions about choosing local care, please call 08004488234 (Freephone) to speak with a member of our team. You can also email

In addition to reports produced by the Care Quality Commission, you can search for local services using our website and see what other people have said about them.

We also visit local care services to observe the care provided and speak to people using them. We call this “Enter and View” and you can find out more by watching this video or visiting our information page.

Our reports (listed in alphabetical order) are available to download here. You can also find them by searching for the name of providers on our Feedback Centre.

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We are Healthwatch Suffolk and are here to listen to your experiences of health and social care services in Suffolk so that we can use your views to make services better. We also provide information and signposting to help you navigate the health and social care system and understand what to do when things go wrong. We have the strength of the law behind us. It means that the people who run and pay for health and care services must respond to our concerns explaining what action they will take, or why they are not taking action. We get your voice heard where it matters; where decisions are made.

Click here to watch a short video about Healthwatch Suffolk.