Welcome to the Summertime Special from Acas East of England.
Falling out - a short story
Pat and Sam have worked together for years. They socialise together with their partners and have been the best of friends. However, recently something has changed. They are hardly speaking to each other and have each been to see their manager separately to complain about the other. Both of them claim they are suffering from stress and it's only a matter of time before one of them will be signed off sick by their GP.
Their tense relationship is causing friction in their wider team and their failure to communicate and cooperate is having a detrimental impact on business. Last week Pat failed to pass on a message from a customer about a date being inconvenient. Their colleague was annoyed when they arrived at the arranged time was turned away by an angry customer. The customer has now cancelled future work and the colleague is spending time double checking every appointment because they feel responsible for the lost business.
It's the holiday season, so there aren't as many people around and its more important than ever that Pat and Sam work together to get everything done. You're fed up with the pair of them and feeling pretty stressed yourself.
What can you do?
- Mediation - enables you to keep both Pat and Sam but working professionally together.
- Disciplinary Action - takes management time and may result in dismissing either or both Sam and Pat if their behaviour continues to deteriorate.
- Performance Management - may be effective but won't address the underlying issue.
- Settlement Agreements - removes the problem from the workplace but costs time and money.
- Nothing - of course then nothing will change...
E-learning: Conflict Resolution
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Submitting Employment Tribunal claim forms for multiple appeals. Can you use one form for multiple appeals?
Employment Tribunal Claims relating to the Supreme Court Decision on Fees have been stayed
Acas Guidance: Employment Tribunals
"This was the third Acas event I have attended and I was once again very impressed. The event was excellent value for money and for companies with a limited budget it is so important to make these events accessible. Acas events allow you to field opinions and discuss matters with other people in HR / Management jobs who may have dealt with similar issues and can advise you on best practice and pitfalls to avoid - invaluable".
The trainer was not only informative on the subject in hand but on all matters and encouraged chats and discussion in the breaks and after the training about any ad hoc matters. She gave me some advice on a matter I am dealing with at work which not only helped me in practical terms but gave me less sleepless nights over that weekend - thank you! An excellent event."
LD and HR Manager, Finance company
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Area Director, Acas East of England