Hello and good night!
Liam Barker joins the Days Inn Haverhill from Next where he worked as a customer services advisor for 10 years. Previous experience in a customer facing position within a busy retail environment ensures that Liam is well equipped to manage and enjoy the challenges of the Night Shift Manager role.
Liam explains, “I am excited to be part of the Days Inn Haverhill team. Now I have completed my four weeks of training I can fully appreciate how different every shift can be. It is a varied role and definitely not a job for the faint hearted!”
The Night Shift Manager is responsible for the smooth operation of the hotel from late evening to early morning. Welcoming guests, running the bar, preparing the hot and cold breakfast buffet, taking responsibility for fire safety and being on hand to generally satisfy the requirements of the guests, ensures that the position is an interesting one requiring excellent people and customer service skills.
Days Inn Haverhill General Manager, Donna Revell, comments, “The role of Night Shift Manager requires a flexible approach, a diverse range of skills and the ability to think on your feet. When most people are getting ready to snuggle up under the duvet our Night Shift Manager is donning his uniform and a smile! Whatever time people arrive at the hotel we want them to receive a warm welcome. When you are tired after a long journey a smile and a friendly face can make all the difference. The same principle applies if you have to get up and leave us at the crack of dawn – the Night Shift Manager will be there to prepare your bill and wish you a safe journey. We are excited that Liam has joined us and are looking forward to working with him.”
The Days Inn Haverhill is manned 24/7 so there is always someone available to meet and greet guests and to help them with their enquiries regardless of the time. This level of service is reassuring for guests and is not always provided in hotels of this category.
For further information on the Days Inn Haverhill please call 01440 716950 or visit www.haverhilldaysinn.co.uk.