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Acas collective conciliation helps reach a successful outcome in over 7 out of 10 cases

Acas collective conciliation helps reach a successful outcome in over 7 out of 10 cases

Acas Chief Conciliator hopes Rio 2016 remains dispute-free after Acas advice to Brazilian Government

Independent research has found Acas intervention in industrial disputes between groups of employees and their employer has helped reach a settlement in over seven out of ten cases.

The survey found that:

  • over 90% of agreements through Acas conciliation were fully implemented in the workplace
  • seven out of ten people were satisfied with the outcome of their case after conciliation
  • the skills of conciliators acting as an impartial third party was a key influence over the likelihood of reaching an agreement to settle the dispute
  • two-thirds of organisations that used conciliation were from the private sector (65 per cent) with 26 per cent in the public sector and 9 per cent in the voluntary sector.

David Prince, Acas Chief Conciliator, said:

"These findings demonstrate how our experienced network of conciliators continue to play a vital role in resolving industrial disputes quickly to help Britain's workplaces stay productive.

"We believe that early intervention and good workplace practice can help prevent disputes from happening in the first place.

"In the run up to the 2012 London Olympics, we worked very hard with trade unions, construction companies, the Olympic Delivery Authority and the London Organising Committee of the Olympic and Paralympic Games to develop a set of protocols and principles to help ensure a dispute-free London Olympics.

"The Brazilian government approached us for advice and expertise on any lessons learned from our experience of London 2012 and we were very happy to help and hope that Rio 2016 remains dispute-free too."

The new research 'Acas collective conciliation evaluation 2016' can be downloaded at Research papers.

Article by ACAS East of England

Acas provides free and impartial information and advice to employers and employees on all aspects of workplace relations and employment law. We support good relationships between employers and employees which underpin business. But when things go wrong we can also help by providing conciliation to help resolve workplace problems. We also provide good value, high quality training and tailored advice to employers.

There is a wealth of information including template letters, record sheets and contracts on our website:, along with useful online tools and e-learning packages - all free.

We also have a helpline for free advice to employers and employees:  0300 123 1100.

For more information about our work in Suffolk, home of our area office visit