Member Event

Administrative Skills

Fri 03 Jul, 2020
09:30 - 16:30
WS Training Limited, IP City Centre, Bath Street, Ipswich, Suffolk, IP2 8SD, WS Training Limited, IP City Centre, Bath Street, Ipswich, Suffolk, IP2 8SD

Course Title: Administrative Skills



Course Overview:


This course is aimed at those people who are new or inexperienced in an administrative role.  We will enable the delegates to feel more confident in dealing with the issues within their position, whether that is dealing with people, or the day to day demands that are now placed upon them.


Course Objectives:


By the end of the session, delegates will have;


·         Identified the administrative function with in their job role

·         Identified their own area of personal development need

·         Increased their confidence in writing business correspondence

·         Developed their skills in planning and prioritising

·         Identified what the internal/external customer expects

·         Practised listening/questioning and communication skills

·         Developed a personal action plan


Course Content:


·         Course Introduction

·         Delegate Introduction

·         Your Role

-  Expectations, demands, constraints and opportunities, Administrative duties eg filing

·         Business Writing Skills

-  Understanding the readers requirements

-  The structure of an effective Letter/Report

-  Preparing and producing effective business correspondence

·         Managing Priorities

-  Planning and priority setting

-  Time setting

-  Time stealers

-  Delegation

-  Saying no

·          Telephone Skills

-  Internal/External customer

-  What does the customer need/expect?

-  Receiving and making calls

-  Dealing with problems – ownership

·         Effective Communication

-  Principals of communication

-  Influencing styles

-  Listening and questioning skills

Develop a Personal Action Plan


Duration:   One Day

book your place