THCC named best for customer service for second year

One of Suffolk’s best performing companies is today celebrating after striking gold for the second time in a row at the 2011 Anglian Business Awards.

The Hearing Care Centre, based in High Street, Ipswich received the prestigious award for Outstanding Customer Service, retaining the same title that they picked up last year.

The glitzy ceremony, held at Trinity Park in Ipswich, was hosted by BBC television and radio presenter John Humphrys, and featured 40 Suffolk businesses fighting it out in 14 fiercely contested categories.

The Hearing Care Centre, which established in 1998, by Managing Director Karen Finch, provides independent, holistic and ethical services to the hard of hearing in Suffolk.  As well as its premises in Ipswich High Street, it operates from 13 further centres across the County. 

The award judges recognised that The Hearing Care Centre demonstrated that it has its customers at the heart of its business and deploys and manages its resources to most effectively meet the needs of its customer base.

The company, who were also shortlisted for the Community Involvement award, recently received a 96 % satisfaction rating in its patient survey, showing that their customers really appreciate the high levels of service that they receive.

Karen was so delighted to have been again recognised for their customer service, “I am still shocked that we have won an award after being up against some very tough opposition”, said Karen.

“It would have been easy to become complacent having received this award last year, however my team have done a fantastic job over the past 12 months, and I cannot thank them enough.”

(Photo Credit: David Garrad, Digipix)