Now staff can learn how to help disabled customers
10 Jun 2010
Employers who want to make sure staff are on the ball when relating to disabled customers and clients can benefit from an initiative by a Lowestoft-based specialist company.
"The aim is to give all staff the knowledge they need when dealing with disabled visitors," said Ian Carter, director of Equo Ltd., which has launched the new online disability awareness training package.
"The aim throughout is to be user-friendly, not to scare people into thinking they must learn but to help them do the right thing in everyday situations. It will enhance their company's reputation and give a positive image to the outside world.
"Our training is totally flexible and can be tailored for the travel industry, shops, libraries… you name it."
Staff log on individually, whenever convenient, read through some tutorials and then answer around 30 randomly chosen questions. Successful learners are then sent a high-quality certificate by post.
"It's great that we have launched this on our own doorstep with Suffolk County Council but we can now roll out the idea across the country and industry-wide", said Mr Carter.
The Equo programme was developed from extensive research and the existing expertise of the Equo team which is also behind the highly successful Good Access Guide website which directs disabled people to the best service in everything from holidays to mobility aids.
For more details contact Ian Carter or Wendy Takman on 01502 566005 or visit http://www.equo.co.uk
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