Aspire Management Partnership - Customer Experience Day

Aspire Management Partnership - Customer Experience Day

15 Jun 2010

We are delighted to advise that our first Customer Experience Day will be on Monday 5th July 

As you are all aware Customers are the catalyst to your businesses success. If they are not satisfied with the service they receive it could be damaging to any business. Customer retention and loyalty will be vital in the very difficult economic conditions we face over the next few years. 

The response to our Awareness Days promotion has been very encouraging, and we are already taking bookings for this first event. We have limited each event to only 35 places to ensure we can deliver a relevant and worthwhile day to everyone.

This first event will be lead by Paul Cooper, Paul is a leading internationally acclaimed and passionate champion of customer service excellence and a former director of the Institute of Customer Service.  An information pack is included to take away and ensure all you have learnt can be shared with your colleagues.

Agenda

The day would include the following: 

Coffee/Tea & Pastries on arrival. 

Two Morning sessions:

Why is the Customer Experience critical to your business and your people. 

Executive Buffet lunch. 

Two Afternoon breakout sessions:

Practical examples of positive and negative Customer Experience.

Customer Feedback and Evaluation, how should we measure and use this information.

How to approach coaching and mentoring your people. 

Tea & Coffee break

Conclusion & Evaluation

Book

Further information is on our website, where you can view a full biography of Paul and be able to book your place via the events page. Click here to link through to our website by clicking here .

Cost

Prices start from £125 per person for the day. Discounts are available for multiple and group bookings.

We look forward to working with you in the very near future.

Alan Mison

Director

Aspire Management Partnership (Eastern) Co Ltd

Suite 27, Epsilon House, West Road, Ransomes Europark, Ipswich   IP3 9SX

Tel: 01473 276139

alan.mison@ampartnership.biz

http://www.ampartnership.biz/

LATEST NEWS

Physiotherapists urged to use the ‘groan test’ for older workers

20 Oct 2014

Whether you are ageing yourself or work with older patients a simple test allows you to spot when fitness levels need urgent attention, she said. Emitting a groan when lifting or carrying something means remedial action is required. Most people should only start losing flexibility once they reach the age of 75. But there is not necessarily a link between a person’s biological and chronological age. Even 80-year-olds can regain 10 per cent of their muscle mass if they follow six-week fitness programmes.

Jacobs Allen - Bury St Edmunds Abbey Rotary Test the Town Quiz 2014

20 Oct 2014

Our two teams placed 4th and 9th out of the 30 teams that took part.

Free skills health check and seminars for small to medium size businesses

20 Oct 2014

Monday October 20, 2014 – Leading Suffolk social enterprise Realise Futures has been selected to help 50 small to medium size enterprises (SMEs), across the New Anglia Local Enterprise Partnership region, plan staff development and future growth and to identify their skills gaps.

© Suffolk Chamber of Commerce 1884-2014

Site map |  Code of Membership  |  Privacy/Cookies  |  Disclaimer  |  Accessibility statement | Website by Free Rein